Terms of Service

Last Updated: January 2026

Welcome to Lunaya Bedding (“we”, “us”, “our”). These Terms of Service (“Terms”) govern your access to and use of https://lunayabedding.ae, including any purchases made through our WooCommerce-powered online store (collectively, the “Service”).

By accessing or using our Service, you confirm that you have read, understood, and agreed to be bound by these Terms. If you do not agree, you must discontinue use of the Service.

1. Eligibility

To use our Service and place an order, you must:

  • Be at least 18 years old, and

  • Have the legal capacity to enter into binding contracts under UAE law.

By placing an order, you represent that you meet these requirements.

2. Account Registration

You may be required to create an account to access certain features.

You agree to:

  • Provide accurate, current, and complete information;

  • Keep your login credentials confidential;

  • Accept responsibility for all activities conducted through your account.

We reserve the right to suspend or terminate accounts that violate these Terms or are suspected of fraud, misuse, or unlawful activity.

3. Products & Availability

All products displayed on the website are subject to availability. We reserve the right to:

  • Limit quantities;

  • Discontinue products at any time;

  • Modify product descriptions without prior notice.

Product images are for illustrative purposes only. While we make every effort to ensure accuracy, minor variations in colour, texture, or appearance may occur.

4. Orders & Contract Formation

When you place an order, you submit an offer to purchase products subject to these Terms.

  • An Order Confirmation email confirms receipt only and does not constitute acceptance.

  • Acceptance occurs once your order has been dispatched and a Shipping Confirmation email is sent.

We reserve the right to refuse or cancel orders due to pricing errors, stock unavailability, payment issues, or suspected fraudulent activity.

5. Pricing & Payment

  • All prices are displayed in AED (United Arab Emirates Dirham) unless stated otherwise.

  • Prices include applicable UAE taxes where required by law.

  • Payment must be completed at checkout using the available payment methods.

By submitting payment, you authorize us to charge the full amount, including shipping fees where applicable.

6. Shipping, Returns & Refunds

All information related to shipping, delivery timelines, cancellations, returns, and refunds is detailed in our FAQs page, which forms an integral part of these Terms.

By placing an order, you confirm that you have read and agreed to the policies outlined in our FAQs.

Please refer to our FAQs page for full details:
https://lunayabedding.ae/faqs/

Refunds, where applicable, will be processed using the original payment method, in accordance with UAE Consumer Protection Law and the conditions stated in our FAQs.

Lunaya Bedding reserves the right to update shipping, return, or refund policies by updating the FAQs page. Continued use of the Service constitutes acceptance of such updates.

7. Consumer Rights (UAE Compliance)

Nothing in these Terms limits your rights under UAE Federal Law No. 15 of 2020 on Consumer Protection and its Executive Regulations.

Where a product is found to be defective or non-compliant, consumers may be entitled to remedies in accordance with applicable UAE laws, subject to the conditions outlined in our FAQs.

8. Intellectual Property

All content on the Service — including text, images, graphics, logos, icons, videos, and software — is the exclusive property of Lunaya Bedding or its licensors and is protected under UAE and international intellectual property laws.

You may not reproduce, distribute, modify, or exploit any content without prior written consent.

9. User Conduct

You agree not to:

  • Use the Service for unlawful or fraudulent purposes;

  • Interfere with website security or functionality;

  • Upload malicious code or attempt unauthorized access;

  • Misuse content or intellectual property.

Violation of this section may result in immediate suspension or termination of access.

10. Third-Party Links

Our Service may include links to third-party websites or services that are not owned or controlled by Lunaya Bedding.

We assume no responsibility for the content, policies, or practices of any third-party websites. Accessing third-party links is at your own risk, and we encourage you to review their respective terms and privacy policies before engaging with them.

11. Disclaimer

The Service and all products are provided “as is” and “as available”, without warranties of any kind, except where warranties are required under applicable UAE law.

We do not guarantee uninterrupted access, error-free operation, or that the Service will meet all expectations.

12. Limitation of Liability

To the maximum extent permitted under UAE law, Lunaya Bedding shall not be liable for:

  • Indirect, incidental, or consequential damages;

  • Loss of profits, data, or business opportunities;

  • Delays or failures caused by events beyond our reasonable control.

Our total liability shall not exceed the amount paid for the product giving rise to the claim.

13. Indemnification

You agree to indemnify and hold harmless Lunaya Bedding from any claims, damages, or expenses arising from:

  • Your misuse of the Service;

  • Your violation of these Terms;

  • Your breach of applicable laws or third-party rights.

14. Governing Law & Jurisdiction

These Terms are governed by the laws of the United Arab Emirates.

Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts of the UAE.

15. Changes to These Terms

We may update these Terms from time to time. Any changes will be effective once posted on this page with an updated “Last Updated” date.

Your continued use of the Service constitutes acceptance of the revised Terms.

16. Contact Information

For any questions regarding these Terms, please contact us:

Lunaya Bedding
Email:hello@lunayabedding.ae
Phone: + 971 56 317 7254