Privacy Policy

Last Updated: January 2026

Lunaya Bedding (“we”, “us”, “our”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from https://lunayabedding.ae/ (the “Website”).

By using our Website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

When you visit or make a purchase on our Website, we may collect the following personal data:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment information (processed securely by third-party payment gateways; we do not store card details)

  • Order history and transaction details

  • Account login details (if you create an account)

1.2 Automatically Collected Information

When you browse our Website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and time spent

  • Referring URLs

  • Cookies and similar tracking technologies

2. Purpose of Data Collection

We collect and process personal data for the following purposes:

  • To process and fulfill orders

  • To provide customer support

  • To manage accounts and transactions

  • To communicate order updates and service messages

  • To improve website functionality and user experience

  • To comply with legal and regulatory obligations under UAE law

  • To prevent fraud and unauthorized access

Marketing communications are sent only with your consent, and you may opt out at any time.

3. Legal Basis for Processing (PDPL Compliance)

We process personal data under one or more of the following lawful bases:

  • Your explicit consent

  • Performance of a contract (e.g., fulfilling an order)

  • Compliance with UAE legal obligations

  • Legitimate business interests that do not override your rights

4. Sharing of Personal Data

We may share your data only when necessary with trusted third parties, including:

  • Payment processors

  • Shipping and logistics partners

  • Website hosting and infrastructure providers

  • Analytics and performance tools (e.g., Google Analytics)

All third parties are contractually obligated to protect your data and use it solely for authorized purposes.

We do not sell or rent your personal data.

5. International Data Transfers

Some service providers may store or process data outside the UAE. In such cases, we ensure appropriate safeguards are in place in accordance with UAE PDPL requirements.

6. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy

  • Meet legal, accounting, or regulatory requirements

Once data is no longer required, it is securely deleted or anonymized.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

  • SSL encryption

  • Secure payment gateways

  • Restricted internal access

  • Regular security updates

Despite our efforts, no method of transmission over the internet is 100% secure.

8. Your Rights Under UAE PDPL

You have the right to:

  • Request access to your personal data

  • Request correction or updating of inaccurate data

  • Request deletion of your personal data (subject to legal requirements)

  • Withdraw consent for processing

  • Object to certain types of processing

Requests can be made by contacting us using the details below.

9. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience.

Cookies help us:

  • Remember preferences

  • Analyze website performance

  • Improve functionality

  • Support marketing and analytics (with consent)

For more details, please see our Cookie Policy below.

10. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal data.

11. Children’s Privacy

Our Website is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

Continued use of the Website constitutes acceptance of the updated Privacy Policy.

13. Contact Information

If you have any questions or requests regarding this Privacy Policy, please contact:

Lunaya Bedding
Email:hello@lunayabedding.ae
Phone: + 971 56 317 7254